Customer Reviews
What People Say After Collecting Their Watches
Reviews from customers in Bangkok and visitors from further afield, across all three of our services.
Back to Homepage4.9
Average Rating
200+
Customer Reviews
1,200+
Pieces Serviced
7
Years in Bangkok
From Our Customers
Recent Reviews
Nattaporn S.
Bangkok, Thailand
Brought in my grandfather's Seiko 5 after it hadn't run properly for about three years. Aran looked at it, explained the timing was quite far off and the movement hadn't been serviced in a long time. We agreed on a full overhaul. The watch now keeps better time than my phone — and the condition note he provided was more thorough than I expected.
Vintage Overhaul · May 2025
Michael P.
Melbourne, Australia (visiting Bangkok)
I noticed my Tissot was losing about two minutes a day. Found Kala Siam while staying near Silom. Chai at the front desk explained what the regulation service involved, told me it would take two days, and it was ready on time. The before and after timegrapher results were genuinely interesting to see. Good workshop, easy to communicate with in English.
Timing Regulation · May 2025
Warisa C.
Thonburi, Bangkok
Battery and seal replacement for a water-resistant Citizen I use when swimming. The service was done the same afternoon I dropped it in, which I hadn't expected. They mentioned the gasket on the pushers was starting to harden and replaced that too — it would have been easy to skip but they didn't. Would be five stars but I had to wait a little longer than the initial estimate.
Battery & Seal Care · April 2025
Apirak T.
Sukhumvit, Bangkok
Kala Siam overhauled a 1968 Omega Seamaster that's been in the family for two generations. I was nervous about leaving it anywhere. Aran photographed it at intake, walked me through what he'd found inside after disassembly, and discussed which worn parts needed replacing versus which could continue a little longer. Three weeks later, the watch runs beautifully. The handover note was detailed and honest.
Vintage Overhaul · April 2025
Supranee K.
Chiang Mai (visited Bangkok)
I dropped off two quartz watches at the same time — both needed batteries. They were done quickly and the staff explained the condition of each watch briefly when I collected them. Nothing dramatic, just honest notes. Small workshop with a calm atmosphere. I'll bring my husband's mechanical watch next time we're in Bangkok.
Battery & Seal Care · May 2025
Jean-Louis F.
Paris, France (expat in Bangkok)
I had the timing regulation done on a mid-range Swiss watch that had been running about 15 seconds fast per day. The result after regulation was around +3 seconds — a sensible improvement. The technician was clear that this was about as good as the movement would do given its age. That kind of straightforward assessment is more useful than over-promising.
Timing Regulation · May 2025
Case Studies
A Closer Look at Three Jobs
The Situation
Family Longines, unworn for 15 years
A customer brought in a 1970s Longines belonging to her late father. The watch had not run for over a decade and the dial showed some moisture spotting. She was unsure whether it was serviceable.
What Was Done
Full overhaul, parts discussion
Intake assessment showed a dried-out movement with a worn mainspring. We discussed options before starting. Overhaul proceeded with mainspring replacement; the dial moisture spotting was noted but not addressed as she preferred to keep the original appearance.
The Outcome
Running again, family piece preserved
After three weeks and multi-day timing observation, the watch ran at +8 seconds/day in normal position. The customer was pleased it was wearable again without losing its original patina. "You explained everything and then left the decisions to me."
The Situation
Dive watch battery, concern about water resistance
An Australian diver staying in Bangkok for two weeks needed a battery replacement on his daily dive watch. He was concerned about water resistance integrity after the service — he uses the watch at depth.
What Was Done
Battery, full gasket set, pressure test
We replaced the battery, fitted a full set of fresh gaskets including crown tube, and carried out a pressure test to 10 bar. The watch passed comfortably. We noted the original crown showed minor thread wear and advised monitoring it.
The Outcome
Same-day service, dive-ready
Done the same afternoon. The customer received the pressure test figures and a written note on the crown condition. "I wasn't expecting them to test it properly — most places just swap the battery and hand it back."
Find Us
Workshop Details
Sunday: Closed
Walk-ins are welcome during opening hours. If you'd like to discuss a specific piece before coming in, send us a message and we'll respond the same day.
Send a MessageCredentials
Professional Background
WOSTEP Technical Foundations
Aran Kittisak, head watchmaker
4.9 / 5.0 Average
Based on 200+ customer reviews
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