Privacy Policy

1. Introduction

Kala Siam ("we", "us", "our") operates a watch repair workshop at 47 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains what personal information we collect through our website at kalasiam.sbs and through our workshop operations, how we use it, how we protect it, and what rights you have regarding your data.

We take a minimal approach to data collection. We collect only what is necessary to respond to enquiries and provide services, and we do not use customer data for advertising or share it with third-party marketing services.

2. Information We Collect

2.1 Information You Provide

When you submit the contact form on our website, we collect:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• A description of your watch or enquiry

2.2 Workshop Intake Records

When you bring a watch in for service, we create an intake record that includes your name, contact details, the watch description, and condition notes. This record is held in our workshop administration system and is used solely for the purpose of managing the service.

2.3 Cookies and Analytics

Our website uses cookies. For full details, see our Cookie Policy. We may use basic analytics to understand how visitors use the site. Analytics data is aggregated and not linked to individual identities without your consent.

3. How We Use Your Information

We use the information you provide to:

• Respond to enquiries submitted through our website
• Administer watch repair and service appointments
• Communicate with you about the status and completion of a service
• Maintain workshop intake and handover records
• Comply with applicable Thai legal and regulatory requirements

We do not use your personal data for marketing without your explicit consent, and we do not send promotional newsletters or third-party offers.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — to fulfil a watch repair service you have requested
• Legitimate interests — to respond to website enquiries and maintain service records
• Consent — where you have agreed to optional communications or cookie use
• Legal obligation — where Thai law requires us to retain records

5. Data Retention

Contact form submissions are retained for up to 24 months for service follow-up purposes. Workshop intake records are retained for up to 5 years for business administration and to assist with any future service on the same piece. You may request earlier deletion — see Section 8.

6. Data Protection and Security

Our website uses HTTPS encryption for all data transmitted via the contact form. Workshop records are stored on password-protected systems with access limited to Kala Siam staff. We do not store payment card information.

In the event of a data breach that is likely to cause you harm, we will notify you and, where required, the relevant Thai authority within a reasonable timeframe.

7. Data Sharing

We do not sell or rent your personal data. We do not share it with third parties for marketing purposes. We may share data with:

• Specialist watchmaking suppliers if parts need to be sourced for your watch (name and basic service details only, not contact information)
• Thai government authorities where required by law

8. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and general principles of data protection, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention obligations
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use cookies to remember your cookie preferences and for basic analytics. You can manage cookie settings at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to function.

10. Third-Party Links

Our website may contain links to external services (such as Google Maps for our location). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will change. Continued use of our website after any changes constitutes acceptance of the revised policy.

13. Contact

For any questions about this Privacy Policy or data-related requests: